Beware of scams: Protect your XCoin assets. – XCoin Help

Recently, some criminals have been impersonating XCoin officials to commit fraud via phone calls, text messages, and emails. To help you be more vigilant and protect your funds, we have compiled common fraud methods and corresponding countermeasures. Please read carefully.

Scam Method 1: Phone Scams Impersonating Customer Service

Scammers impersonate XCoin customer service representatives, making calls from overseas or virtual numbers, falsely claiming that "the platform is about to shut down," "your account is abnormal and needs to be handled," or "system upgrades require asset transfer," tricking users into transferring their digital assets to designated "secure wallets" or "temporary addresses." Scammers may also impersonate "technical advisors" or "security experts," asking users to download unknown applications (such as meeting software or course platforms) and guiding them to transfer funds through the "screen sharing" function. During this process, scammers can steal users' wallet private keys or mnemonic phrases by sharing their screens, thereby stealing assets.

Advice to Prevent Phone Scams

Never disclose sensitive information: Never reveal your wallet password, private key, mnemonic phrase, or Keystore file to anyone; this is crucial for protecting your assets.
Be cautious with screen sharing: Any request to "share your screen" or "send screenshots" may be risky. Please remain highly vigilant and refuse such requests.
Verify official channels: If you receive calls, text messages, or emails from individuals who appear to be official, please verify through the XCoin official website (www.xcoin.com) or official customer service channels.

Fraud Method Two: Creating Phishing Websites

Scammers impersonate XCoin staff, creating phishing websites that closely resemble the official website. They then spread false information via text messages, emails, or social media, claiming things like "account needs upgrading," "abnormal funds requiring verification," or "transfer to international user status," enticing users to click on fake links or scan QR codes. Once users enter their account passwords, SMS verification codes, or Google CAPTCHAs on the phishing website, their account information will be stolen, and their digital assets may be quickly transferred away.

Tips for Preventing Phishing Websites

Beware of Unknown Links: Any links not from the official XCoin website (www.xcoin.com) may be risky, especially websites that require you to enter a verification code. Never click on them or enter any information.
Protect Your Personal Information: Do not enter your XCoin account login password or personal information on unofficial websites or applications to prevent phishing websites or malware from stealing it.
Enter the Official Website Directly: When logging into XCoin, please manually enter the official website address (www.xcoin.com). Avoid clicking links that may lead to fake websites through search engines.
Do Not Share Verification Codes: XCoin officials will never proactively ask for your account password, verification code, or other security information. If you receive such a request, please immediately verify its authenticity through official channels.